PREAMBLE

  1. These general terms and conditions of sale are agreed between REP Equipment, Tax Number 214214559, Address Largo de São Pedro Nº4 Seixal, Postal Code 2655-430 Ericeira, Country Portugal, and Email Address info@repfitnessequipment.com, owner of the website www.repfitnessequipment.com. (hereinafter referred to as the “Online Store”) and the individuals wishing to make purchases through the Online Store (hereinafter referred to as the “User”).

  2. The parties agree that purchases made through the Online Store will be governed exclusively by this agreement, excluding any conditions previously available on the Online Store.

ARTICLE 1. PURPOSE

  1. These general terms and conditions of sale aim to provide and define all necessary information to the User regarding the ordering, sale, payment, and delivery processes for purchases made through the Online Store.

  2. These conditions regulate all the steps necessary to place an order and ensure its proper handling between the Contracting Parties.

ARTICLE 2. ORDERING AND INVOICING

  1. The User places an order by completing the purchase process on the Online Store, adding the product(s) or service(s) they wish to order to the shopping cart.
    To place an order, the User must:
    a) Register on the Online Store, providing the requested information;
    b) Log in (providing the email and password combination chosen during registration);
    c) Complete the information and select the available options during the checkout process (delivery and billing address, shipping method, payment method, as well as the tax identification number and name to appear on the invoice).

The User’s final confirmation of the order constitutes full and complete acceptance of the prices and descriptions of the products available for sale, as well as these General Terms and Conditions of Sale, which will be the only ones applicable to the concluded contract.

The Online Store will fulfill orders placed online only within the limits of available stock. If a product is unavailable, the Online Store undertakes to inform the User as soon as possible.

The information on the invoice is the sole responsibility of the User. The invoice is issued immediately after payment, and once issued, it cannot be altered.

Orders are valid for two (2) days, except if placed under a promotional campaign with a different deadline. Prices, discounts, promotions, and offers cannot be guaranteed beyond this period. If payment is not received within the specified period, the order cannot be validated. Any amount received after this period will be refunded or applied to a new order.

ARTICLE 3. PAYMENT

a) Bank Transfer
A proof of transfer must be sent, either via online banking or email. If made through an ATM or bank counter, the receipt should be photographed or scanned and sent by email. After payment is confirmed, the order will be validated and shipped.
If payment is not made on the same day or by the second day after the order, it will be canceled.

b) Credit card, Multibanco (ATM Payment) and MBWay
In the case of credit card payment, the amount will be charged to the User’s card immediately upon confirmation of dispatch. If any ordered products are out of stock, their value will be credited back to the User’s card after the order is closed.
Credit card payments are processed by Easypay (https://www.easypay.pt/pt). ATM payments and MBWay Payments are processed by Easypay (https://www.easypay.pt/pt).

ARTICLE 4. PRICES

Prices are expressed in Euros and include all applicable taxes and fees, including VAT at the rate in effect at the time of payment.
If there is a price increase for any product, the User will be immediately informed and may choose to receive the order (paying the difference) or cancel it.

Whenever an item is offered at a reduced price, the type of sale (sales, promotions, or clearance), the product category, the percentage reduction, the start date, and the duration will be mentioned, and the relevant authorities will be notified when required.

ARTICLE 5. DELIVERY AND SHIPPING INFORMATION

  1. Delivery is carried out by CTT or a similar courier company.

  2. Shipping costs are added to the order according to the applicable rate table and are calculated during the checkout process before final confirmation by the User.

  3. The Online Store ships to the European Union and worldwide.

ARTICLE 6. COMPLAINTS

In the event of a dispute, the consumer may seek Dispute Resolution through the Arbitration Centre (see the “Dispute Resolution” section of the Online Store) and/or complete the Complaints Book (see the “Complaints Book” section of the Online Store).

ARTICLE 7. RIGHT OF FREE TERMINATION (WITHDRAWAL RIGHT)

The User has the right to freely terminate this contract within 14 calendar days, without providing any justification, in accordance with Portuguese legislation.
The withdrawal period expires 14 days from the day following the day on which the User or a third party, other than the carrier and indicated by the User, acquires physical possession of the goods.

To exercise the right of withdrawal, the User must inform the Online Store of their decision through a registered letter with acknowledgment of receipt or by email to the address stated in the Preamble.

To comply with the withdrawal deadline, it is sufficient for the User to send their communication regarding the exercise of this right before the period expires.

Upon withdrawal from this contract, all payments made will be refunded, excluding the return shipping costs, which will be borne by the consumer.
The refund will be made without undue delay and within a maximum of 14 days from the date we are informed of the withdrawal decision, subject to the returned product being in perfect condition.

Refunds will be made, when possible, using the same payment method used in the original transaction, at no additional cost to the consumer.

ARTICLE 8. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

According to Article 17 of Decree-Law No. 24/2014 of February 14, the right of withdrawal does not apply, unless otherwise agreed, in the following cases:

  • Services fully performed after prior explicit consent by the consumer and acknowledgment of loss of the right of withdrawal;

  • Supply of goods or services whose price depends on market fluctuations beyond the supplier’s control;

  • Supply of goods made to the consumer’s specifications or clearly personalized;

  • Supply of goods which, by nature, cannot be returned or are liable to deteriorate quickly;

  • Supply of sealed goods not suitable for return due to health protection or hygiene reasons, once opened;

  • Supply of goods which, after delivery, become inseparably mixed with other items;

  • Supply of alcoholic beverages with price agreed upon contract conclusion but deliverable only after 30 days, with value depending on market fluctuations;

  • Supply of sealed audio/video recordings or software unsealed after delivery;

  • Supply of newspapers, periodicals, or magazines, except subscriptions;

  • Public auction contracts;

  • Supply of accommodation, transport, car rental, catering, or leisure services where the contract stipulates a specific date or period;

  • Supply of digital content not provided on a physical medium, where execution begins with prior express consent and acknowledgment of loss of the right of withdrawal;

  • Provision of repair or maintenance services at the consumer’s premises, except additional services beyond those specifically requested.

ARTICLE 9. RETURNS AND EXCHANGES POLICY

All products purchased from the Online Store may be returned for a refund provided the client notifies their intention within 14 days from receipt, and provided the items are unused, in the same condition as delivered, in the original packaging, and with original tags. Return shipments should preferably be made in the same box used for delivery.

To exchange an item, the client must return it via registered shipping and place a new order.
The customer will bear the costs of exchanges or returns unless the Online Store is at fault (e.g., damaged or incorrect items).
Exchanges and returns are not accepted for items on sale or promotion, nor for seasonal items (e.g., Christmas, Halloween, etc.).

Customers must verify upon delivery that the package is in good condition and report any anomalies immediately to the courier and notify us via a single email detailing the issues. Otherwise, exchanges or refunds cannot be processed.

If the return is due to the Online Store’s responsibility (e.g., damaged or incorrect items), return shipping costs will be covered by the Online Store, and the client has 30 days to return the item. If the return is for other reasons (e.g., not to the client’s liking), return shipping costs are the client’s responsibility.

To initiate a return, the customer must inform the Online Store of their intent, stating the reasons via the email provided in the Preamble.

Within 14 days, the Online Store will inspect the returned item and inform the customer of their right to a refund or replacement. If the reasons for the return are validated, the customer will receive a full refund, including shipping and return costs.

ARTICLE 10. WARRANTY

We comply with the three-year legal warranty period for the conformity of goods, starting from the date of delivery to the consumer, i.e., when the consumer acquires physical possession of the item, unless incompatible with the nature of the goods or the defect characteristics.

ARTICLE 11. PRIVACY POLICY

Your data is processed in compliance with personal data protection laws and according to the Privacy Policy published on the Online Store.
Providing your data is optional, and you are guaranteed the rights to access, rectify, and erase any personal data concerning you, either personally or in writing, to the address stated in the Preamble. All requests must be made through the addresses and means identified in point 1 of this Privacy Policy.

Furthermore, the data subject may lodge any complaints with the competent authority.